Thank you for choosing Finance Planning Surveying Services to provide an RICS HomeBuyer Report in respect of the above-mentioned property which you intend to purchase with vacant possession. To avoid confusion please note that Legal & General Surveying Services undertake an administrative role on behalf of Finance Planning Surveying Services.

Please find enclosed an information leaflet entitled RICS Home Surveys Information Sheet. If after considering the information contained in the leaflet you decide that you may require an alternative survey, or have any other queries about the work you wish us to undertake please contact the Customer Services Team on 03300 587127 from where your personal case handler will be happy to discuss the matter further.

If you decide a different type of survey is required, an additional fee may be payable. Please also read the additional enclosed documentation included with this letter which includes a Description of the RICS HomeBuyer Service, Standard Terms of Engagement and Privacy Policy.

The fee is in respect of providing a Homebuyer Report in accordance with the RICS Practice Statements applicable at the date of inspection and the latest version of RICS Valuation – Global Standards (‘Red Book Global Standards’). The date of the valuation included in the HomeBuyer Report will be the date of inspection.

Prior to the date of the inspection, we will confirm to you the name of the surveyor scheduled to prepare the report and the proposed appointment date for the inspection. We will only allocate the preparation of the report to a surveyor who has the competence to undertake the assignment, provide an objective and unbiased valuation and who we believe has no material involvement or conflicting interest which would prevent him or her from acting on your behalf.

Finance Planning Surveying Services Ltd, Hurstwood Grange, Hurstwood Lane, Haywards Heath, RH17 7QX

It is agreed that the nature and source of any third party information that you have requested or supplied are to be relied upon in the preparation of the report.

If on arrival to undertake the inspection the surveyor believes that the property is of a type that is outside of his or her experience due to its age, type of construction or the presence of unusual features; or, that it would be in your best interests to commission a Building Survey we will contact you before proceeding.

If on inspection the surveyor believes the property differs significantly from the description provided to us it may be necessary to review the fee charged. In such circumstances, we will contact you before proceeding. No additional fees will be incurred without your agreement.

If you accept the conditions contained within the Standard Terms of Engagement, please sign scan or take a photo of the signed document and email a copy to enquiries@fpsurveying.co.uk or please sign and return one copy to the Customer Services Team, Finance Planning Surveying Services, Hurstwood Grange, Hurstwood Lane, Haywards Heath, West Sussex, RH17 7QX. Please note we will be unable to provide you with a copy of the Survey report until the signed copy of the Standard Terms of Engagement is received.

Receipt of the signed Standard Terms of Engagement will also act as confirmation that you do not wish to benefit from the remainder, if any, of 14 calendar days cooling-off period as determined by Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

FP Surveying operates a Complaints Handling Procedure which complies with the requirements of RICS. If you are not satisfied with any aspect of our service to you please contact us and we will send you a copy.

Finally, we are required to advise you that the RICS may for administrative purposes, check the report for compliance with the Red Book.

If you require clarification of any matter referred to in this letter please contact the Customer Services Team on 03300 587127 or email enquiries@fpsurveying.co.uk

FP Surveying is regulated by RICS for the provision of surveying services. This means we agree to uphold the RICS Rules of Conduct for Firms and all other applicable mandatory professional practice requirements of RICS, which can be found at www.rics.org. As an RICS regulated firm, we have committed to cooperating with RICS in ensuring compliance with its standards. The firm’s nominated RICS Responsible Principal is Robin Wells, Managing Director. Please contact robin.wells@fpsurveying.co.uk.